Service Cloud Overview Session

In this 90 minute session, we will provide a high-level overview on how Salesforce Service Cloud can help your organization deliver fast, personalized customer service that drives growth and improves customer satisfaction. Service Cloud can help your agents and managers deliver answers quickly and correctly, while allowing your organization a 360 degree view of your customers – no more silos!

This Course is Ideal for:

  • People presently using Service Cloud but want to get more out of it
  • Companies thinking about upgrading to Service Cloud
  • Companies preparing to implement Service Cloud
  • Sales reps that sell Service Cloud

Topics:

  • Introduction to Service Cloud
  • Case Management
  • Salesforce Knowledge
  • Lightning Service Console
  • Experience Cloud
  • Service Analytics